A PIZZA restaurant posted CCTV images of a couple who complained after they were forced to wait almost two hours for “greasy and fatty” food.
Arron May and his partner said they were warned of a 30 minute wait when they arrived at La Pizza, Derby on October 5 for a 7.30pm table for two.
La Pizza claimed a couple didn’t pay for their meal which is why they put their photo’s on Facebook[/caption]
Mr May claimed they waited an hour and 45 minutes for their pizza, and his partner could only have a slice of her meal because she had lost her appetite.
He said: “I refused to pay the bill as I had been insulted, then they threatened me with the police and I told them to call, whilst I stood for a few minutes, and then I began to walk to the exit.
“I was then called names like ‘a thieving scumbag’ as I stood in the doorway, while this so-called investor stood outside the door.
“Not knowing what my rights were on this, I went and paid the bill as I wouldn’t want to break the law.”
The couple then wrote negative reviews about the restaurant on TripAdvisor and Facebook, but the restaurant wrote back and posted images of the couple.
You come in to our restaurant and cause trouble and walk out without paying and you think this is normal? Of course we are going to put videos and pics of the event.
La Pizza staff on Facebook
The restaurant said: “We watched it all on CCTV and tomorrow all of Derby will see it too. People like you deserve to be shown up.
“Do normal people try and leave a restaurant without paying? You were chased outside by customers that heard the way you behaved to the staff and heard you in the dining room acting strange.
“When you were threatened with being put on Facebook you came back and paid the little amount that it cost you to be served at our restaurant – and you still tried to avoid paying!”
Mr May’s partner claimed the restaurant could be in breach of privacy laws, but the restaurant replied: “Whast GDPR?
“You come in to our restaurant and cause trouble and walk out without paying and you think this is normal?
“Of course we are going to put videos and pics of the event.
“By the way, we only have decent customers come in – we very quickly make sure we do not accept people like your friends.”
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An ICO spokesman said: “Organisations that process personal data, including CCTV footage of identifiable individuals, need to ensure they comply with their obligations under data protection law.
“This includes letting people know that you are collecting the footage, keeping the images secure, and only disclosing the images when it is necessary to do so.”
La Pizza has been accused of being “aggressive” when responding to customer complaints online.
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