AN NHS worker has been banned from Burger King after a row over the “ridiculous” ice-cream portions, it has been reported.
Susan Simms, 64, was told she can longer go to her favourite fast-food joint in Havant, Hamps. after she complained the servings were not up to scratch.
Ms Simms bought a large pot of plain ice cream for £1.29 but blasted the “ridiculous” portion size over the summer.
When she returned to the same branch last month she requested to not be served by the same member of staff over fears of being sold short.
Ms Simms claims that as she left she was “ambushed” by Burger King bosses, who said she couldn’t return because she made staff “uncomfortable.”
She said now she’s lost her confidence after the confrontation and she said they made her “shaky and upset”.
If I went round smashing windows I could understand, but I’m an old lady.
Susan Simms, 64
Ms Simms, from Bedhampton, told Portsmouth News: “I’m a nice person and I don’t behave like that in any way shape or form.
“I complained because for some unknown reason they were giving out short measures.”
Ms Simms has been a loyal customer of the Havant’s town centre branch for 14 years with her pal Michael Duval.
The pair were told that if they want to return, the Burger King’s guest relations team said they need to apologise to prevent “further altercations”.
However, Ms Simms said she will not bow to pressure and intends to take the complaint further.
She added: “They go on about having a duty of care for their staff, but what about their customers?
“If I went round smashing windows I could understand, but I’m an old lady.”
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A spokeswoman for Burger King told the paper: “Providing a superior guest experience is a top priority at Burger King restaurants, however equally we expect our crew members to be treated with respect. And on this occasion our staff felt uncomfortable with her behaviour.
“We’d be happy to discuss this further with Susan, as per our response to her complaint, so we can reach an agreement and welcome her back.”
The Sun Online contacted Burger King for a comment.
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