AN investigation has been launched into the Tropical Cyclone ride at Center Parcs after a man and two kids were injured.
The man and his niece, 13, and nephew, 12, were injured while on the ride at the holiday park in Longleat, Whiltshire on August 19.
The two children suffered minor head injuries while the man was taken to hospital with suspected broken ribs.
Center Parcs has apologised but called the incident “simply an unfortunate accident”.
The man, who wished to remain anonymous, said he and his family had been on the ride “countless” times before but said this time the ride did not slow down as it came to the end of the 142m course.
He told the BBC: “We maintained our speed and were quite high up on the side.
“We went into thin air and that’s why we flipped.”
He added: “The thing that I really remember was the cracking sound of my ribs hitting the side of the flume.”
Paramedics attend to the man who then took him to hospital.
He claims he still has pain in his ribs and back.
The park visitor said his niece suffered an “impressive bump just above her right eye, bruising along the right side of her chin and a headache” for about a week afterwards.
His nephew suffered a headache for the rest of the day, it is claimed.
The holiday village confirmed all three people has sustained minor injuries.
It is not the first time Center Parcs has had to deal with a problem on its Tropical Cyclone ride which features in four of the company’s villages – Longleat Forest, Elveden Forest, Sherwood Forest and Woburn Forest.
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There have been 23 reports of rafts overturning on the ride in the last six months, according to park’s own figures, with one person needing hospital treatment.
A Center Parcs spokesman though said incidents of rafts overturning were “extremely rare” with more than 340,000 rafts having travelled safely down the course in the past six months.
The ride was closed after the incident and safety checks were carried out with the spokesman adding there were “no issues” with the ride and staff had correctly loaded the raft.
He added that lifeguards gave a safety briefing to guest before starting the ride and signs at the entrance to the ride described it as “thrilling” and “fast-paced”.
The spokesman added the ride was fully certified, covered by a risk assessment and measures were in place to mitigate risks.
He said that rigorous checks were carried out, making the ride “as safe as possible” and that the centre took safety “extremely seriously”.
However the man said he felt “every family that rides the Tropical Cyclone is at a potential risk of their raft overturning” and Center Parcs had shown a “complete lack of responsibility” in not fully explaining why the raft had overturned.
Wiltshire Council has confirmed an investigation is underway.
A spokesman told The Sun Online: “We are working closely with Center Parcs, and other partners, to determine the best practice moving forward.”
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In August this year a young boy collapsed and died on a waterslide at the Longleat Forest centre.
Desperate staff attempted to resuscitate the boy as horrified families watched on but sadly he couldn’t be saved.
Center Parcs opened its Longleat village in 1997 with the Tropical Cyclone ride launching in 2017.
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