A THOMAS Cook employee has lost her job and her dream holiday to the Dominican Republic after the doomed company’s collapse.
Lucy Aydinalp, from Manchester, is one of the thousands of Thomas Cook customers told they had to wait up to 60 days for their holiday refunds.
Lucy Aydinalp was planning on taking her three children away on holiday with her partner[/caption]
But for Lucy, the delay has meant that she and her three children will miss out on their two week £3,500 holiday.
She said: “Not only have I lost my job with Thomas Cook I’ve lost my holiday too.
“I am currently on maternity leave and I’m not getting any money any time soon which is a big worry for my family.
“Just living at the moment is not easy.”
The mum-of-three, who bagged staff discount on her trip said that even with the refund the family would have to pay a “substantial amount” more for a similar holiday.
Not only have I lost my job with Thomas Cook I’ve lost my holiday too.
She criticised her former employer for not being quick enough on the reimbursement process, saying that people wouldn’t have a chance to book another holiday in time.
Lucy worked for Thomas Cook in Manchester for six years before the collapse of the brand.
The new system would provide “an electronic refund form”, said the aviation regulator.
“We hope to pay refunds within 60 days of receiving a valid refund form. More information will be available on our website from 7 October.”
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This comes as Thomas Cook customers who rebooked their holidays with Love Holidays were left disappointed after they were cancelled again.
The company initially accepted the bookings before cancelling dozens of last-minute trips because of “unprecedented demand”.
She said she doubts that she will be able to afford the holiday again as she got staff discount[/caption]