A MUM-OF-SIX said she was quizzed by five police officers after her family were locked out of their hotel in Turkey booked through Thomas Cook and ordered to pay £1,600 to keep their rooms.
Emma Robinson, 33, said she forked out £5,000 for the all-inclusive two week break in Antalya, in Turkey, with her six kids and mum, Jennifer, 52.
Emma Robinson, pictured second from right, with her six kids, and mum Jennifer[/caption]
She claimed her family were held hostage at the Eftalia Splash Resort Hotel and told they must pay £1,600 to keep their rooms.
Emma took a photo of the resort manager who she said had demanded they pay £800 to keep their two rooms at the four-star hotel.
However their trip turned into a nightmare when five police officers reportedly arrived at the hotel to quiz Emma about the photo she’d taken of the manager and posted online.
Her younger sister Kayleigh, 32, told the Sun Online: “Police officers detained her in the hotel for about two hours.
“There were five officers…paperwork was put in front of her but none of it was in English. The police weren’t speaking English to her…so she was just petrified.
“It left my Mum and the six kids terrified and not knowing what was going on. They barricaded themselves in their room again.
“Emma was told to get her passport and then went to the manager’s office and no one saw her for two hours.
“We were on the phone to the British Embassy and the Civil Aviation Authority.
“The hotel had asked us to pay £1,600 extra to keep our rooms…but they didn’t pay a penny”.
Video footage taken by another guest showed the police officers inside the hotel.
The family returned home early this morning into Birmingham Airport, instead of Newcastle.
‘SECURITY GUARDS WITH GUNS’
Mum-of-six Emma told how they’d been left with “nowhere to sleep” after staff at the hotel locked them out of their rooms.
The family were due to travel home to Loftus, in North East Yorkshire, on Wednesday but were left stranded when the holiday firm went bust on Monday.
Emma told the Sun Online: “We were called into reception after the news broke about Thomas Cook going bankrupt.
“We had two rooms at the hotel – and we were told we would have to pay £800 for each room if we wanted to stay on there.
“I can’t afford to pay £1,600 – I’m a single mum. The holiday itself cost £5,000. So we were locked out of our rooms.
“The hotel manager said he’d been left out of pocket by Thomas Cook but that’s not our fault.
“They sent security guards with guns into the hotel”.
A spokesman for the Eftalia Splash Resort Hotel said: “No one of our customers were arrested, no one was treated in bad way and no money was taken.”
Around 150,000 stranded Brits are being flown home in a rescue mission costing the taxpayer £100 million after Thomas Cook went bust on Monday morning.
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The Civil Aviation Authority said hotels were “angry” about the millions of pounds they are owed by the collapsed firm, including one in Mexico that is owed £2.5 million.
Tourists and their families have complained hotels have been “holding them hostage” until they fork out extra for their stay following the collapse of the travel giant.
Some holidaymakers had earlier claimed they had been prevented from leaving Cuba without paying extra for their hotel stays, but they have now been told they are free to leave.
The family said they’d been held hostage at the Eftalia Splash Hotel in Antalya, Turkey[/caption]
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