‘Disgusting’ Thomas Cook hotel staff threaten to call Spanish police on Brit holidaymakers unless they pay £1,100 bill today

‘Disgusting’ Thomas Cook hotel staff threaten to call Spanish police on Brit holidaymakers unless they pay £1,100 bill today

- in Usa News

A BRIT holidaymaker said Thomas Cook hotel staff threatened to call the Spanish police if they don’t pay their £1,100 bill today.

Callum Weston, 27, and Bethany Sharp, 23, have been told they have to pay up at the Bahia De Lobos in Fuerteventura or else the cops will get involved.

Callum Weston and Bethany Sharp got engaged on the first night of their holiday they booked through Thomas Cook
Callum Weston and Bethany Sharp got engaged on the first night of their holiday they booked through Thomas Cook
Callum Weston
The newly engaged couple face being put on the streets after they were told to pay £1,100
The newly engaged couple face being put on the streets after they were told to pay £1,100
Callum West

The couple got engaged on their first night of their 10-day holiday on September 18 after paying more than £2,000.

He claims the hotel manager had threatened to put them on the streets – but eventually let up and said they could stay last night without making a payment.

However, the receptionist told Callum if he didn’t make a payment he was going to call police.

Callum told The Sun Online: “The receptionist said to me that if we didn’t make a payment the police would be informed.

“I asked him ‘what are you going to arrest me on?’

“I haven’t broken the law. He didn’t explain why the police would be involved – it was just a threat.

“The manager of the hotel said we could stay tonight without paying and hopefully tomorrow morning the issue will be resolved.”

But the couple are looking to leave anyway after they way say they’ve been treated.

He added: “We are looking to leave. It has devastated her.

“It is disgusting how they are treating us. We will wait to see how it plays out in the morning.

“I am going to sleep with one eye open tonight. I am half expecting them to bang down the door.”

Emma Robinson claims she and her family were locked out of their hotel rooms in Turkey. The hotel manager, pictured, allegedly said they would have to pay £1,600 to keep their two rooms


Jennifer Robinson, pictured second from left) with her grandchildren and Emma, pictured second from right (back row)[/caption]

Other Thomas Cook holidaymakers stranded across Europe and North Africa have been ordered to stump up hundreds of pounds or risk sleeping on the beach by out of pocket hotels.

One family-of-eight told The Sun Online how they were locked out of their hotel in Turkey and others have been threatened with eviction from their rooms in Spain and Tunisia.

One mum stranded in Turkey claims she and her family have been held hostage at their hotel – and ordered to pay £1,600 to keep their rooms.

Emma Robinson said she paid £5,000 for the all-inclusive two-week break in Antlayla with her six children and mum, Jennifer, 52.

But the single mum says they’ve been left with “nowhere to sleep” for the remainder of their holiday after staff at the Eftalia Splash Resort Hotel “locked us out of our rooms”.

Emma, 33, claims the resort manager is now demanding they pay £800 to keep their two rooms at the five-star hotel.

The family was due to travel home to Loftus, North Yorks., on Wednesday, but are now stranded abroad after Thomas Cook went bust.

Emma told Sun Online: “We were called into reception this morning after the news broke about Thomas Cook going bankrupt. We have two rooms at the hotel  – and we were told we would have to pay £800 for each room if we wanted to stay on there.

Are you an affected Thomas Cook customer? E-mail The Sun Online on 0207 782 4368 or email [email protected]

“I can’t afford to pay £1,600 – I’m a single mum. The holiday itself cost £5,000. Now we’re locked out of our rooms. We don’t know where we’ll be sleeping for the next two nights – or when we’ll get home. We’re devastated. This is the children’s first holiday abroad together – and this is how it has turned out.

“I have been arguing with the hotel manager, who says he’s been left out of of pocket by Thomas Cook, but that’s not our fault.

“This was supposed to be our holiday. It’s so stressful – and now they’ve sent security guards with guns into the hotel.

“We’re still waiting in reception as we have nowhere else to go. We just want to come home now – and we don’t even know when or how that will happen.”

Evening Gazette

Lee and Sonia Morte say they were locked in their hotel in Tunisia until they paid upfront[/caption]

Evening Gazette

The couple received a demand for around 1,800[/caption]

Stephen McGonnell and Stacey Robinson are afraid to leave their hotel room in Tenerife after being told to pay £900 or else they will kicked out
Stephen McGonnell and Stacey Robinson are afraid to leave their hotel room in Tenerife after being told to pay £900 or else they will kicked out

A British couple with a sick nine-month-old daughter were said they were held “hostage” and told to pay £917 by “smirking” staff or else they would get the boot.

Stephen McGonnell and Stacey Robinson whose daughter Olivia is sick with a chest infection, handed handwritten invoices at the Hotel Troya in Tenerife.

Stacey, from Bolton, told The Daily Mail: “The manager just wrote the figure on a piece of paper, slid it over to me, smirking, and said ‘pay or you’re out’.

“I said we’ve paid for this trip already and we have a sick baby, this is ridiculous.

“So now we are frightened to leave the room empty in case they come up and remove all our stuff.

“We don’t know what to do because what if we pay and can’t get it back? So now we’re prisoners in our hotel with a sick baby.”

Cath and Harvey Hurst were told to fork up £2,145 or they’d be kicked out of the Menorca hotel.

The couple had paid £2,300 for the two-week holiday at a Hotel Cabot Pollensa Park Spa along with 10 other Brits to celebrate their Golden Wedding Anniversary.

Cath, 71, told The Mirror Online: “The manager told us we had to pay £2,145. I explained that we didn’t have the money and he said ‘pay it or else you will have to leave the hotel’.

“We’ve tried to explain that we’re with with ABTA and the holiday is ATOL protected and that they would pay but he wasn’t interested.

“I feel like we’re being held hostage here.

“We’re going to be homeless on holiday if we can’t find another hotel to stay in. We’ll be either on the streets or in the airport.”

Newlyweds Lee and Sonia Morte, from Teesside, said they were locked in their hotel in Hammamet, Tunisia, for hours by management who demanded an upfront payment of around £1,800.

They added that one elderly woman paid around £2,500 to be able to leave.

Lee said: “There were about 50 people in reception, we told them we weren’t paying it.

“They said ‘we’re not letting you go’ and they locked the gates.

“They wouldn’t let anyone in or out.

“People on day trips weren’t allowed back into the hotel, they were turning them away telling them to ‘go somewhere else’.”

A group of friends have said they have been left stranded in Tenerife.

Hannah Baron, 20, flew out to Spain with six of her friends on September 20 and now that the company has gone bust she’s said she’d been left in Costa Adeje.

She told LancashireLive: “I’ve got no flight home. I am fuming about being stranded, but alternative flights are being arranged.

“I am very stressed. It has ruined my holiday.


Britain’s oldest travel firm went bust this morning, leaving 21,000 jobs at risk and thousands of holidaymakers stranded abroad.

Emma’s ordeal comes as hoteliers in Spain admitted British Thomas Cook guests could be asked to stump up extra cash or be asked to leave before the end of their holidays – if they discover the ATOL scheme will not cover the cost of their full stays.

Uncertainty reigned among hotel chiefs in Britain’s number one foreign holiday destination following the shock news.

Rescue planes began to fly the first holidaymakers back to the UK from Spain this morning with apparent normality.

But high-level emergency meetings were taking place to discuss issues facing those who reached their holiday destinations just hours before Thomas Cook collapsed.

Antonio Mayor, President of the Benidorm, Costa Blanca and Valencia Regional Hotel Association, said: “As far as hoteliers go there is no hope.Thomas Cook is a corpse and all that’s left to do is bury it.

“In Benidorm alone hoteliers are going to lose around a million euros in unpaid bills and we’re talking about a resort which is very popular with British tourists but where Thomas Cook accounted for only about 500 tourists a day.

“Hotels are going to treat tourists well but the length of time they stay in hotels under the current circumstances will depend on what the British authorities decide and how far the ATOL cover goes.

“I think we have to wait to see what they say and whether they will tell tourists they have the right to five days more for instance but not two weeks.

“No one is being asked to leave hotels in this area at the moment but that could change if the British authorities start saying 48 hours for example is the limit.

“If that happens then tourists could be asked to pay up if they want to stay beyond that time period because the hotel is never going to be paid the money.

“It depends very much on the signals coming out of the UK. Hotels are going to look after their clients but logically we’re not going to provide planes or provide free accommodation for days on end when the bill for unpaid stays in Benidorm alone is already at the one million euro mark.”


The uncertainty hanging over the future of British holidaymakers’ continuing stays in Spain contrasted with the initial phases of the plane rescue operation.

A spokesman for Spanish airports authority AENA said Majorca’s Palma Airport, where five repatriation flights were due to take off this morning to several UK destinations including Manchester and Glasgow, was operating “with total normality.”

The spokesman said: “Other airlines are flying the holidaymakers back to the UK.

“Their reallocation on other planes has been organised with the help of the British consulate.

“For Palma today, five Thomas Cook flights with 1,100 seats on board were due to leave.

“Everything appears to be functioning normally and we are not aware of any problems at Palma Airport.”


Jennifer pictured with her grandsons at the Eftalia Splash Hotel in Turkey[/caption]

Google maps

The family claims they’ve been held hostage at the Eftalia Splash Hotel in Antlayla, Turkey[/caption]

According to local reports, Iberia agreed to take the first tourists on Majorca back. However, a spokesman for the airline said that as the handling company for Palma Airport they had simply assisted other airlines.

Another seven rescue flights were due to leave the neighbouring island of Menorca.

Workers at Thomas Cook’s Palma HQ, where around 700 people have been employed since it opened a new office in February 2018, told waiting journalists they were working “normally” while they waited for more information.

One quoted by island paper Diario de Mallorca said: “They haven’t told us anything. We’ve haven’t received any email or statements, there hasn’t been any sort of meeting, we’ve come to work as normal but we are obviously worried.”

In the Canary Islands, one of the worst-affected parts of Spain along with the Balearic Islands which includes Majorca and Ibiza, an estimated 25,000 to 30,000 people were said to have been affected by the Thomas Cook collapse.

Eleven Thomas Cook-operated flights were due to leave the Canary Islands today/yesterday (MON) including five from Lanzarote and four from Gran Canaria.

Francina Armengol, president of the regional Balearic Islands government, described the travel firm’s collapse as “extremely worrying.”

Meetings and talks were taking place today between the Spanish central and regional government officials and politicians to discuss the recovery flight programme and other issues linked to Thomas Cook going bust.

No one from the CAA was available for comment.

AP:Associated Press

British tourists wait in a queue at the Ioannis Kapodistrias Airport in Corfu island[/caption]

AFP or licensors

British tourists, flying with Thomas Cook, queue at the Enfidha International airport in Tunisia[/caption]

AP:Associated Press

A British government official talks to British passengers at Palma de Mallorca airport[/caption]

People line up in front of a counter of Thomas Cook at the Heraklion airport on the island of Crete, Greece
Manos Chalampalakis photography

We pay for your stories! Do you have a story for The Sun Online news team? Email us at [email protected] or call 0207 782 4368 . You can WhatsApp us on 07810 791 502. We pay for videos too. Click here to upload yours.





Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You may also like

Christmas post chaos feared as Royal Mail staff vote to strike over festive season

POSTIES have voted to bring havoc to Christmas