Thomas Cook collapse – Stranded Brit holidaymakers forced to sleep on airport floors as thousands queue for hours to get home

Thomas Cook collapse – Stranded Brit holidaymakers forced to sleep on airport floors as thousands queue for hours to get home

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STRANDED holidaymakers have been forced to sleep on airport floors as thousands queue for hours to get home following Thomas Cook’s collapse.

Brits in Greece, Mexico and Spain are waiting to be repatriated back to the UK, with more than 15,000 passengers expected to travel home by midnight.

This passenger sleeps on the floor while waiting for answers at the airport in Palma de Mallorca in Majorca island
This passenger sleeps on the floor while waiting for answers at the airport in Palma de Mallorca in Majorca
EPA
Hundreds of holidaymakers queue at Son Sant Joan airport in Palma de Mallorca after Thomas Cook collapsed
Hundreds of holidaymakers queue at Son Sant Joan airport in Palma de Mallorca after Thomas Cook collapsed
AFP or licensors

Passengers queue at the closed Thomas Cook check-in desk at the International Airport in Cancun, Mexico,
AFP or licensors

Passengers queuing at the closed Thomas Cook check-in desk at the International Airport in Cancun, Mexico[/caption]

Karen Hendley, right back, from Hastings, wait on the floor at Dalaman Airport with her daughters and sister
Reuters

Karen Hendley, right back, from Hastings, wait on the floor at Dalaman Airport with her daughters and sister[/caption]

One passenger looks exasperated as he waits for information at the Thomas Cook check-in desk in Cancun
AFP or licensors

One passenger looks exasperated as he waits for information at the Thomas Cook check-in desk in Cancun[/caption]

 Passengers wait to be helped at Palma airport after Thomas Cook airline canceling their flights, in Palma, Balearic Islands, Spain
EPA

Passengers wait to be helped at Palma airport in the Balearic Islands, Spain[/caption]

Thousands of exhausted Brits have already returned to the UK after 10-hour delays on the first repatriation flights today.

The first rescue flight landed in Gatwick from Split, Croatia, shortly before midday.

Forty-five aircraft from as far away as Malaysia have been chartered to operate approximately 1,000 flights from 53 airports in 18 countries over the next two weeks in the biggest repatriation since World War Two.

None of the 150,000 British passengers should have to pay any additional cost for their return flights. The mission is expected to cost around £100m and will be met by the British government.

Holidaymakers at Gatwick Airport after Thomas Cook’s collapse left all flights and holidays booked through the operator cancelled
AFP or licensors
Yvonne Senior, 57, from Sheffield, smiles as she returns on the repatriated flight back to the UK from New York’s JFK Airport
Mercury Press
Exhausted passengers return to Manchester from JFK Airport. Around 15,000 Brits are expected to repatriated tonight alone
Mercury Press

Diane and Geoff Haslam, from Bolton, arrived from New York on the first repatriation flight to land at Manchester airport.

Geoff said: “We checked in as normal but only found out about the news five minutes before we departed, when the Thomas Cook staff told us.

“I feel so sorry for the staff but they carried on working through the flight even though their job was gone. It was quite a relaxing flight and we were relieved to be able to get home.

“I think the bosses should pay back their bonuses to the staff, seeing as they owe them this month’s wages.”

Geoff and Ann Cliffe, from Cheshire, had just arrived from Split, Croatia, on the second repatriation flight to land at Manchester.

Geoff said the lack of communication was “very poor” and they were “so glad to be home”.

Mick Fraser and his wife Maria, from East Grinstead in West Sussex, touched down at Gatwick shortly after 3pm – 10 hours later than planned.

But the 51-year-old Tube driver praised the staff’s professionalism, saying: “The reps were good as gold, they kept us fully informed. You can’t fault the Thomas Cook local reps.”

Elsewhere there were scenes of chaos as Brits waited in airports across the globe for information, some missing weddings, honeymoons and dream holidays.

Passengers arriving at Manchester Airport from New York’s JFK airport today as the repatriation mission got underway
SWNS:South West News Service
Jonny, Elaine and Digs Owen arrive back at Gatwick Airport after being repatriated from Dalaman in Turkey
PA:Press Association
Passengers Jessie and Tyler Stubs were relieved as they landed at Gatwick after a chaotic day of waiting
Dan Jones images

The 178-year-old British travel firm had until 11.59pm last night to pay the £200m it owed its creditors or else they’d go under.

The company’s 21,000 employees, including 9,000 in the UK, have been made redundant.

Travellers expecting to board Thomas Cook planes in the UK today were told to stay at home as ALL flights are grounded permanently.


What we know so far…

  • Thomas Cook has ceased trading after failing to secure a last-ditch rescue deal
  • The first of 150,000 British holidaymakers returned home today at the start of a £100m two week repatriation – the largest since World War Two
  • Customers due to fly out of the UK with Thomas Cook today were told to stay at home
  • As many as 9,000 British employees among 21,000 staff around the world stand to lose their jobs
  • Prime Minister Boris Johnson described the liquidation of Thomas Cook as a “very difficult situation” and vowed his Government would do its “level best” to get Brit holidaymakers home
  • Read our Thomas Cook live blog for all the latest news and updates

Announcing it was ceasing trading, Thomas Cook said on its website: “All future flights and holidays are cancelled.”

The brief statement added: “A dedicated support service is being provided by The Civil Aviation Authority to assist customers overseas and those in the UK with future bookings.”

Worried customers were asked to visit www.thomascook.caa.co.uk for more information – although the site has crashed several times.

Devastated Thomas Cook staff spoke of their “heartbreak” at the firm’s collapse today and told of their “dream job going in the blink of an eye”.


Have you been affected? If so please email [email protected] or call 0207 782 4368


A passenger one of the last flights to land at London Gatwick this morning said they felt emotional for Thomas Cook staff.

British passengers queue up in a check-in service at Dalaman Airport in Turkey, waiting for their flight home
Reuters
Passengers wait for their flights inside the Ioannis Kapodistrias International Airport on the island of Corfu in Greece
Reuters
Passengers at Mallorca Airport, desperate to find out more information about their return flight
Reuters
Thomas Cook announced it had gone bust after 178 years

She said: “Some of the cabin crew looked like they’d had a little cry. They didn’t know at the start of the journey if they’d still have a job at the end.”

One video on another flight showed cabin crew asking customers to shout “Good luck Thomas Cook” before the firm went bust.

Staff were seen hugging each other in tears at the company’s headquarters in Cambridgeshire this morning.

Many looked tearful as they arrived at the headquarters, which employs around 1,000 people.

The Civil Aviation Authority (CAA) is leading the repatriation mission – an operation twice as big as that launched two years ago when Monarch Airlines collapsed – using jets from as far away as Malaysia.

Only those booked on package holidays are officially protected under the Air Travel Organisers’ Licence (Atol) scheme.

Those travelling on “flight only” breaks would normally be expected to find and pay for their own return flights.

However the Department for Transport said that “given the extent the disruption” the repatriation will cover all Thomas Cook customers. It is expected to cost the taxpayer up to £600 million.

Prime Minister Boris Johnson described the liquidation of Thomas Cook as a “very difficult situation” and vowed his Government would do its “level best” to get Brit holidaymakers home.

BRITS STRANDED

The CAA warned: “Due to the significant scale of the situation, some disruption is inevitable.”

The watchdog added in a statement that it “will endeavour to get people home as close as possible to their planned dates.”

It was unclear what will happen to the firm’s 400,000 foreign customers now stranded in resorts around the world.

Mike Churcher, 63, who is currently on a Thomas Cook package holiday with his wife and 22-year-old son at the Royal Wings hotel in Antalya, Turkey, said he feared being thrown out of his hotel.

He told the Guardian: “There’s no information. It’s all very stoic – we’re all stiff upper lip, they’re all tight-lipped…we don’t think they’ve been paid for our holiday [by Thomas Cook] yet so we’re worried they may throw us out. The Royal Wings staff are being very nice now though.”

Transport Secretary Grant Schapps added: “Thomas Cook’s collapse is very sad news for staff and holidaymakers.

“The Government and UK CAA is working round the clock to help people.

“Our contingency planning has helped acquire planes from across the world – some from as far away as Malaysia – and we have put hundreds of people in call centres and at airports.

“But the task is enormous, the biggest peacetime repatriation in UK history.

“So there are bound to be problems and delays.”

He said he was not convinced a £250 million public bailout would have saved the travel agent.

He told the BBC: “I fear it would have kept them afloat for a very short period of time and we would have been back in the position of needing to repatriate them in any case.”

Tips for tourists

Q: I’m out of the country on a Thomas Cook holiday – what happens now?

A: The Civil Aviation Authority’s Operation Matterhorn will coordinate the repatriation of customers at the end of their holiday.

Q: I only bought Thomas Cook flights. Am I still protected?

A: No. Unfortunately, only package holiday customers are covered by the company’s Atol licence. Rival airlines may offer special rescue fares.

Q: I am on a Thomas Cook holiday and my hotel is insisting I pay them again. What do I do?

A: Refuse to pay. You have already paid Thomas Cook. The hotelier will have to apply via Atol.

Q: I have booked a Thomas Cook holiday? What happens now they’ve gone bust?

A: Anyone who has booked a package holiday is also covered by Atol and can apply to the CAA for their money back.

A Thomas Cook plane was “seized” at Manchester Airport with a “Notice of Detention of Aircraft” for non-payment of airport charges.

Thomas Cook’s chief executive Peter Fankhauser said his company had “worked exhaustively” to salvage a rescue package.

He said the tour operator’s collapse was a “matter of profound regret” as he apologised to the company’s “millions of customers, and thousands of employees”.

Thomas Cook – which began in 1841 with a one-day train excursion in England – failed to convince lenders to cut the money it owed to see them through the winter period.

GOVERNMENT PLEDGE

The devastating news came after Foreign Secretary Dominic Raab insisted none of the 150,000 holidaymakers currently abroad with the tour giant would be left “stranded”.

But he sparked trade union fury by signalling the Government would NOT be pumping in a £200million bailout.

He said: “We don’t systematically step in with taxpayers’ money when businesses are going under unless there’s a good strategic interest for doing so.”

Sources told The Sun that Ministers had been working with the aviation watchdog on contingency plans for weeks.

The salvage scenario has been dubbed Operation Matterhorn.

One insider said: “We’re ready if we’re needed. The key is that not everyone will have to come home straight away if it comes to that.

“People will be able to finish their holidays.”

The Government’s desperate hunt for spare jumbos has been harder by the forced grounding of the Boeing 737 Max over safety fears.

‘HELD HOSTAGE’

Worried holidaymakers spent yesterday frantically trying to work out if they would be booted out of their hotel – as creditors and directors thrashed out last-ditch survival plans.

Guests at one hotel in Tunisia were allegedly locked in by security guards as staff demanded extra money – worried they won’t be paid by Thomas Cook.

Ryan Farmer, from Leicestershire, said the hotel had on Saturday afternoon summoned all guests who were due to leave to go to reception “to pay additional fees”.

With many tourists refusing to pay on the grounds they had already paid Thomas Cook, security guards were keeping the hotel’s gates shut, refusing to allow guests out, or to let new visitors enter.

“We can’t leave the hotel. I’d describe it as exactly the same as being held hostage,” Mr Farmer said.

Furious Labour MPs and union leaders demanded Ministers save the holiday giant – claiming the cost of the company going bust would run above £600 million in redundancy and pension costs.

Critics said the Government appeared to have learned nothing since the Monarch collapse in 2017.

Shadow chancellor John McDonnell said today it was the Conservatives’ “ideological bias” against state intervention that prevented the Government acting.


Pilots union Balpa yesterday: “Thomas Cook is at the last chance saloon today and decisions about staff and passengers are being taken in secret.

“It’s a much bigger scale than Monarch.

“There is a real risk that if the worst comes to the worst proper arrangements may not be in place for the repatriation programme and staff are still working while not knowing if they have a job or will even get paid for this month.”

Suitcases are pictured next to a closed Thomas Cook counter at Frankfurt Airport
Reuters
People line up in front of a counter of Thomas Cook at the Heraklion airport on the island of Crete
Manos Chalampalakis photography
People outside the Keynsham, Bath and North East Somerset branch of Thomas Cook
PA:Press Association
Thomas Cook has ceased trading after failing to secure a last-ditch rescue deal
PA:Press Association
Passengers are seen at check-in points at Majorca Airport following news of the travel firm’s collapse
Reuters
Thomas Cook staff were left devastated after the firm’s collapse

Passengers on board one of the last Thomas Cook flights give a thumbs up
Twitter/GILL99287213
A £100m flight operation to repatriate more than 150,000 British tourists, called Operation Matterhorn, is underway
Reuters
All Thomas Cook check-in desks at Gatwick Airport were closed on Monday morning
PA:Press Association
Grounded Thomas Cook planes seen at Manchester Airport this morning
Reuters
Thomas Cook leave the firm’s HQ after it collapsed last night
� Terry Harris

Pilots family members wave as a Thomas Cook flight departs Manchester Airport
Getty Images – Getty

A Thomas Cook pilot’s family members wave as a flight departed Manchester Airport yesterday – among the last in the company’s 178-year history[/caption]

Thomas Cook's chief executive Dr Peter Fankhauser remained tight-lipped after emerging from crunch talks today
Thomas Cook’s chief executive Dr Peter Fankhauser seen after last ditch talks aimed at saving the holiday firm yesterday

Flightradar

Online flight trackers this morning showed Thomas Cook planes making their way back to their UK bases to be grounded[/caption]

Thomas Cook guests at Les Orangers in Hammamet, Tunisia, told how security guards had been stationed outside so they 'couldn't escape'
Thomas Cook guests at Les Orangers in Hammamet, Tunisia, told how security guards had been stationed outside so they ‘couldn’t escape’
Videos posted on social media showed travellers standing by the gates begging to be let out
Videos posted on social media showed travellers standing by the gates begging to be let out

'Profound regret': Thomas Cook CEO Dr Peter Fankhauser on the company's collapse

“Although a deal had been largely agreed, an additional facility requested in the last few days of negotiations presented a challenge that ultimately proved insurmountable.

“It is a matter of profound regret to me and the rest of the board that we were not successful.

“I would like to apologise to our millions of customers, and thousands of employees, suppliers and partners who have supported us for many years.

“Despite huge uncertainty over recent weeks, our teams continued to put customers first, showing why Thomas Cook is one of the best-loved brands in travel.

“Generations of customers entrusted their family holiday to Thomas Cook because our people kept our customers at the heart of the business and maintained our founder’s spirit of innovation.

“This marks a deeply sad day for the company which pioneered package holidays and made travel possible for millions of people around the world.”


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