Thomas Cook collapse – 150,000 Brits face holiday rescue chaos

Thomas Cook collapse – 150,000 Brits face holiday rescue chaos

- in Uk News

AROUND 150,000 Brit holidaymakers face holiday rescue chaos after the holiday giant collapsed.

All Thomas Cook flights to and from the UK have been cancelled, forcing the government to launch the UK’s biggest repatriation since World War Two.

Thomas Cook has ceased trading after failing to secure a last-ditch rescue deal
PA:Press Association
Thomas Cook announced it had gone bust after 178 years

Pilots family members wave as a Thomas Cook flight departs Manchester Airport
Getty Images – Getty

A Thomas Cook pilot’s family members wave as a flight departed Manchester Airport yesterday – among the last in the company’s 178-year history[/caption]

A rescue fleet of more than 40 jumbos will bring 150,000 stranded holidaymakers back to Britain.

The company’s 21,000 employees, including 9,000 in the UK, have been made redundant.

The 178-year-old British travel firm had until 11.59pm last night to pay the £200million it owed its creditors or else they’d go under.

Travellers expecting to board Thomas Cook planes in the UK today have been told to stay at home as ALL flights are grounded permanently.

What we know so far…

  • Thomas Cook has ceased trading and will go into administration when the stock market opens at 8am
  • Customers due to fly out of the UK with Thomas Cook today have been told to stay at home
  • Thomas Cook planes are heading back to their UK bases and are being grounded
  • As many as 9,000 British employees among 21,000 staff around the world stand to lose their jobs
  • The largest peacetime repatriation of British citizens – dubbed Operation Matterhorn – will begin in the coming hours
  • As many as 150,000 British holidaymakers face uncertainty over how they’ll get home

The final Thomas Cook plane in operation landed at Manchester Airport at 5am this morning after taking off from Orlando, Florida.

Announcing it was ceasing trading, Thomas Cook said on its website: “All future flights and holidays are cancelled.”

The brief statement added: “A dedicated support service is being provided by The Civil Aviation Authority to assist customers overseas and those in the UK with future bookings.”

Worried customers were asked to visit for more information – although the site has crashed several times.

A fleet of 40 aircraft has been charted by the Civil Aviation Authority to lead the repatriation mission – an operation twice as big as that launched two years ago when Monarch Airlines collapsed – using jets from as far away as Malaysia.

It is expected to last two weeks and free flights will be offered to the majority of Thomas Cook’s 150,000 passengers currently overseas.

Only those booked on package holidays are officially protected under the Air Travel Organisers’ Licence (Atol) scheme.

Those travelling on “flight only” breaks would normally be expected to find and pay for their own return flights.

However the Department for Transport said that “given the extent the disruption” the repatriation will cover all Thomas Cook customers. It is expected to cost the taxpayer up to £600 million.

Prime Minister Boris Johnson described the liquidation of Thomas Cook as a “very difficult situation” and vowed his Government would do its “level best” to get Brit holidaymakers home.


The CAA warned: “Due to the significant scale of the situation, some disruption is inevitable.”

The watchdog added in a statement that it “will endeavour to get people home as close as possible to their planned dates.”

But it was unclear what will happen to the firm’s 400,000 foreign customers now stranded in resorts around the world.

Mike Churcher, 63, who is currently on a Thomas Cook package holiday with his wife and 22-year-old son at the Royal Wings hotel in Antalya, Turkey, said he feared being thrown out of his hotel.

He told the Guardian: “There’s no information. It’s all very stoic – we’re all stiff upper lip, they’re all tight-lipped…we don’t think they’ve been paid for our holiday [by Thomas Cook] yet so we’re worried they may throw us out. The Royal Wings staff are being very nice now though.”

Transport Secretary Grant Schapps added: “Thomas Cook’s collapse is very sad news for staff and holidaymakers.

“The Government and UK CAA is working round the clock to help people.

“Our contingency planning has helped acquire planes from across the world – some from as far away as Malaysia – and we have put hundreds of people in call centres and at airports.

“But the task is enormous, the biggest peacetime repatriation in UK history.

“So there are bound to be problems and delays.

“Please try to be understanding with the staff who are trying to assist in what is likely to be a very difficult time for them as well.”

Tips for tourists

Q: I’m out of the country on a Thomas Cook holiday – what happens now?

A: The Civil Aviation Authority’s Operation Matterhorn will coordinate the repatriation of customers at the end of their holiday.

Q: I only bought Thomas Cook flights. Am I still protected?

A: No. Unfortunately, only package holiday customers are covered by the company’s Atol licence. Rival airlines may offer special rescue fares.

Q: I am on a Thomas Cook holiday and my hotel is insisting I pay them again. What do I do?

A: Refuse to pay. You have already paid Thomas Cook. The hotelier will have to apply via Atol.

Q: I have booked a Thomas Cook holiday? What happens now they’ve gone bust?

A: Anyone who has booked a package holiday is also covered by Atol and can apply to the CAA for their money back.

A Thomas Cook plane was “seized” at Manchester Airport with a “Notice of Detention of Aircraft” for non-payment of airport charges.

The travel company’s chief executive was earlier filmed looking glum leaving the tense crisis talks yesterday with this head down.

Dr Peter Fankhauser, 58, remained tight-lipped yesterday after he emerged from the eight-hour meeting in central London.

But he said this morning the tour operator’s collapse was a “matter of profound regret” as he apologised to the company’s “millions of customers, and thousands of employees”.

Thomas Cook – which began in 1841 with a one-day train excursion in England – failed to convince lenders to cut the money it owed to see them through the winter period.


The devastating news came after Foreign Secretary Dominic Raab insisted none of the 150,000 holidaymakers currently abroad with the tour giant would be left “stranded”.

But he sparked trade union fury by signalling the Government would NOT be pumping in a £200million bailout.

He said: “We don’t systematically step in with taxpayers’ money when businesses are going under unless there’s a good strategic interest for doing so.”

Sources told The Sun that Ministers had been working with the aviation watchdog on contingency plans for weeks.

The salvage scenario has been dubbed Operation Matterhorn.

One insider said: “We’re ready if we’re needed. The key is that not everyone will have to come home straight away if it comes to that.

“People will be able to finish their holidays.”

The Government’s desperate hunt for spare jumbos has been harder by the forced grounding of the Boeing 737 Max over safety fears.


Worried holidaymakers spent yesterday frantically trying to work out if they would be booted out of their hotel – as creditors and directors thrashed out last-ditch survival plans.

Guests at one hotel in Tunisia were allegedly locked in by security guards as staff demanded extra money – worried they won’t be paid by Thomas Cook.

Ryan Farmer, from Leicestershire, said the hotel had on Saturday afternoon summoned all guests who were due to leave to go to reception “to pay additional fees”.

With many tourists refusing to pay on the grounds they had already paid Thomas Cook, security guards were keeping the hotel’s gates shut, refusing to allow guests out, or to let new visitors enter.

“We can’t leave the hotel. I’d describe it as exactly the same as being held hostage,” Mr Farmer said.

Furious Labour MPs and union leaders demanded Ministers save the holiday giant – claiming the cost of the company going bust would run above £600 million in redundancy and pension costs.

Critics said the Government appeared to have learned nothing since the Monarch collapse in 2017.

Pilots union Balpa yesterday: “Thomas Cook is at the last chance saloon today and decisions about staff and passengers are being taken in secret.

“It’s a much bigger scale than Monarch.

“There is a real risk that if the worst comes to the worst proper arrangements may not be in place for the repatriation programme and staff are still working while not knowing if they have a job or will even get paid for this month.”

Thomas Cook's chief executive Dr Peter Fankhauser remained tight-lipped after emerging from crunch talks today
Thomas Cook’s chief executive Dr Peter Fankhauser, right, seen after last ditch talks aimed at saving the holiday firm yesterday


Online flight trackers this morning showed Thomas Cook planes making their way back to their UK bases to be grounded[/caption]


Notices were being put on Thomas Cook planes this morning to declare that they had been impounded[/caption]

'Profound regret': Thomas Cook CEO Dr Peter Fankhauser on the company's collapse

“Although a deal had been largely agreed, an additional facility requested in the last few days of negotiations presented a challenge that ultimately proved insurmountable.

“It is a matter of profound regret to me and the rest of the board that we were not successful.

“I would like to apologise to our millions of customers, and thousands of employees, suppliers and partners who have supported us for many years.

“Despite huge uncertainty over recent weeks, our teams continued to put customers first, showing why Thomas Cook is one of the best-loved brands in travel.

“Generations of customers entrusted their family holiday to Thomas Cook because our people kept our customers at the heart of the business and maintained our founder’s spirit of innovation.

“This marks a deeply sad day for the company which pioneered package holidays and made travel possible for millions of people around the world.”

Thomas Cook guests at Les Orangers in Hammamet, Tunisia, told how security guards had been stationed outside so they 'couldn't escape'
Thomas Cook guests at Les Orangers in Hammamet, Tunisia, told how security guards had been stationed outside so they ‘couldn’t escape’
Gates were locked and guests were warned they had to settle up, despite having already paid Thomas Cook
Gates were locked and guests were warned they had to settle up, despite having already paid Thomas Cook
Videos posted on social media showed travellers standing by the gates begging to be let out
Videos posted on social media showed travellers standing by the gates begging to be let out

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