A CANCER patient was left outraged after Scandinavian Airlines refused to refund her £100 ticket from Manchester to Copenhagen after her diagnosis.
Cassie Burns, 29, went as far as showing the airline her doctor’s note of her diagnosis, however the company said under their terms and conditions the type of tickets Cassie booked are non-refundable.
Cassie was left outraged after Scandinavian Airlines refused to refund her £100 ticket from Manchester to Copenhagen after her diagnosis[/caption]
In May, Cassie and her friends booked a three-night break in Copenhagen, Denmark, through flight booking website Skyscanner.
The three friends each paid £103 for return flights from Manchester with the airline, also known as SAS, and were due to fly out on September 20.
However two months after they booked the trip, Cassie was diagnosed with ovarian cancer.
She last week started a six month course of chemotherapy.
After contacting SAS and providing a doctor’s note proving she was diagnosed, the airline refused refunding her the tickets due to their terms and conditions policy.
At the time Cassie, of Cheadle Hulme in Stockport told the Manchester Evening News SAS had been “completely reluctant to help”.
The 29-year-old, who was training to become a social worker while working three jobs during her diagnosis, said: “I think it’s disgusting. I would like a bit more compassion, but there has been absolutely nothing.
“It’s really difficult. I’m having chemotherapy and trying to deal with that while also dealing with SAS is just exhausting.
“I’ve had to give up work and move back in with my parents because of the cancer, so £300 is a lot of money to me at the minute.”
I think it’s disgusting. I would like a bit more compassion, but there has been absolutely nothing
Since the initial refusal of the refund, the airline was contacted by MEN and have since agreed to a refund.
A SAS spokesperson said: “First of all, we are so sorry to hear about Cassie Burns and her diagnosis and wish her the very best in her treatment.
“At SAS, ticket policies are clearly stated at the point of purchase and we always advise passengers choose the best fare to suit their needs.
“SAS does offer tickets with a wide range of different re-booking possibilities, but, especially if non flexible tickets are purchased, it is also always advisable to have appropriate insurance to cover unforeseen instances, including where tickets need to be cancelled.
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“Although exceptional to refund a ticket due to a medical condition, our team is getting in touch with Cassie to arrange a refund for her.
“We wish her a speedy recovery and look forward to welcoming her on board with us soon.”
Cassie has since said the gesture was “really helpful” given her current situation.
Since the initial refusal of the refund, SAS have since agreed to compensate Cassie[/caption]